Fix payment issues, such as declined or incomplete transactions

If you lot accept problems paying for Google products, you might demand to fix a problem with your payments contour.

Find the outcome you're experiencing below:

"Your transaction cannot be completed"

A diversity of unlike situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed past instructions for submitting additional information to the states, please exercise and so. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your accost in your Google payments heart, and attempt the transaction once more.
  • Endeavor using a Google Play gift carte du jour to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If y'all're using a desktop estimator, try the transaction using the Google product'south website.
    • If you're using a mobile device, endeavor using the production'southward mobile app (if an app is available).
  • If you're using invitee checkout when the mistake occurred:
    • Try signing in to an existing Google account and placing the order over again.
    • Endeavor creating a new Google account if you don't already have i and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired menu"

Check to see if your payment method is up to appointment. If information technology isn't, update it in the Payments middle.

"Unable to complete transaction. Please use another course of payment."

Note: These steps besides apply if you meet the error message "Your payment didn't go through. Please try a different payment method or try once again later."

Try the following:

  1. Bank check to meet if your payment method is upwardly to date. If it isn't, update it in the Payments centre, then attempt your purchase once again.
  2. Make sure you accept enough money in your business relationship for the purchase.
  3. If you're all the same having issues, contact your banking concern to see if at that place's a trouble with your business relationship.
  4. Effort making the buy over again with a different payment method.

"Your payment was declined due to an issue with your account"

If you see this message, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a piddling more than information to protect your account against fraud.
  • We demand a little more data to comply with EU police (European customers only).

To fix the issue, try the post-obit:

  1. Go to the Payments center.
  2. Take activeness on any errors or requests in the payments center.
    1. You might demand to verify your identity before you lot can buy anything through your Google Account.
  3. Brand certain your name, address, and payment information are up to appointment.

"Unable to procedure payment: Low card balance"

You might not accept plenty funds in your account to make the payment. Check your business relationship remainder or contact your bank.

Ineligible or unavailable credit or debit carte

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the carte du jour before you lot can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenAccuse carte.
  4. Within ii days, you'll notice a temporary charge on your card argument along with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If y'all try to verify the payment method again:

  1. Ostend which card you want to verify.
  2. Check how long ago you tried to verify your carte.
    • If less than 2 days: Wait up to 2 days.
    • If more than two days: Bank check your card statement. You should find a temporary accuse from Google chosen "GOOGLE TEST," with an viii-digit code.

Card is grayed out & says "card is ineligible"

Y'all tin can't use this card for this purchase. Try to make the purchase again with a different card.

If the card you want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Acquire more than almost what to do if you temporarily or permanently closed your payments profile.

If yous're still having trouble, contact back up.

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